1. Introduction
By booking Alpha Movers, the customer agrees to provide accurate move information and to follow reasonable instructions needed to complete the service safely.
2. Quotations
Quotes are based on the information supplied by the customer. Prices may change if the actual job differs from the details provided:
- Extra goods or additional services are requested.
- Access, stairs, lifts, doorways, or parking differ from supplied details.
- The approach road or loading position is unsuitable or too far from the property.
- External costs such as congestion charge, tolls, ferry, or permits apply.
3. Customer responsibilities
The customer is responsible for preparing the move and providing accurate information:
- Declare high-value or fragile items before booking.
- Arrange permits, parking suspension, lift slots, and permissions.
- Prepare and securely pack appliances and electronics.
- Defrost and dry fridges/freezers before transport.
4. Postponement or cancellation
Cancellation or postponement fees may apply depending on notice and operational costs already committed:
- More than 48 hours notice: usually no charge.
- Less than 48 hours notice: up to 50% of the removal charge.
- Less than 24 hours notice: up to 100% of the removal charge.
5. Liability and insurance
Eligible moves may include Goods in Transit cover. Liability may be limited by the declared value, condition, and packing of goods.
Owner-packed boxes must be packed safely. We are not responsible for concealed damage inside poorly packed boxes unless external damage is clearly caused by our negligence.
6. Excluded items
Some goods cannot be moved or stored unless agreed in writing by Alpha Movers:
- Dangerous, explosive, flammable, illegal, or prohibited goods.
- Cash, jewellery, securities, deeds, and high-value coins.
- Plants, pets, or goods likely to cause vermin/infestations.
- Perishable goods or items needing climate-controlled transport.
7. Payment
Unless agreed otherwise, payment is due in full on completion of the service by cleared funds.
Accepted methods include bank transfer and cash. Cheques are not accepted.