1. Introduction
Alpha Movers uses customer information to provide quotes, manage bookings, complete moving services, and communicate with customers.
2. Data we collect
We collect only the information needed to quote, plan and deliver moving services.
- Contact details: Name, phone number, email address, and WhatsApp messages.
- Move details: Pickup and delivery addresses, postcodes, floors, and access notes.
- Inventory data: Furniture lists, boxes, and items needing special handling.
- Communication: Email, phone calls, WhatsApp, and website query forms.
3. How we use your data
Collected data is used for legitimate business purposes connected with moving services.
- Providing accurate quotes and estimates.
- Planning routes, crew, vans, and access requirements.
- Sending confirmations, updates, and booking messages.
- Processing payments, invoices, and accounting records.
4. Sharing your information
We do not sell customer personal information. Limited information may be shared with trusted providers only when needed to complete a service.
Examples include payment processors, insurance providers, and vetted subcontractors when a job requires additional support.
5. Data security
We use reasonable technical and organisational measures to protect customer information from unauthorised access, alteration, disclosure, or destruction.
No internet transmission is completely risk-free, but we work to keep information secure and limited to service needs.
6. Cookies
The website may use cookies for analytics, preferences, and marketing performance. Browser settings can refuse cookies, though some website features may not work as expected.
7. Your rights
Under UK GDPR, customers may have rights over their personal data.
- Request access to personal data we hold.
- Ask for inaccurate information to be corrected.
- Request deletion where legally possible.
- Object to direct marketing processing.
8. Contact
Questions about privacy can be sent to Alpha Movers, 779 Eastern Ave, Ilford IG2 7RX.
Email: info@alphamovers.co.uk. Phone: +44 7448 849354.