Care Process
How We Respond
- 1Fast support route
Use WhatsApp, phone or email with your booking details and the issue summary.
- 2Clear review path
We review messages, photos, crew notes and agreed quote details before responding.
- 3Fair resolution
Where something has gone wrong, we aim to resolve it practically and transparently.
- 4Improve the service
Feedback helps us improve crew briefings, access planning and customer updates.
Specifications
Delivery & transport specifications
| Max weight payload | Up to 1,000kg (Luton) / 250kg single item |
| Crew size | 1 to 2 trained operatives |
| Vehicles | Transit van / Luton van |
| Handling kit | Trolleys, tail-lift (on request), secure straps |
| Assessment method | WhatsApp item dimensions & postcodes |
Compare options
Alpha Courier vs standard pallet networks vs DIY Carry
Case Studies
Recent transport jobs
Collected an American fridge-freezer from residential property and delivered to second-floor flat using a tail-lift Luton van.
Dispatched a Transit van to transport 2 high-value pallets of stock. Secured items with heavy cargo straps and delivered within 2 hours.
Quote requirements
What to send us for a delivery quote
Please provide the following details for a fast delivery estimate:
- Addresses: Postcodes for collection and delivery.
- Item details: Approximate dimensions, weight and photos.
- Stairs check: Are there stairs or lifts at either location?
Transparent pricing
Clear Moving Prices
Clear Alpha Movers structure: 2-hour minimum, then the agreed hourly rate. Fuel and ULEZ included — confirm inventory and access for hourly vs fixed.
Clear quote
Small Van · Driver Only
£90/2hrs
2-hour minimum. Best for lighter London moves when you can help with loading.
- Driver included
- Self-loading
- Small moves
Most popular
Small Van · 1 Helper
£110 / 2hrs
Then £65/hr. Clear option for stairs, flats and room-of-choice London moves.
- Full carry service
- Room of choice
- Most booked
Clear quote
Medium/Luton · 2 Helpers
£150 / 2hrs
Then £75/hr. Better for heavier London moves, bulky furniture and faster loading.
- 2 helpers
- Furniture protection
- Larger loads
No deposit to enquire — clear price before moving day.
FAQ
Customer Care Questions
Alpha Movers is a London moving company based at 779 Eastern Avenue, Ilford IG2 7RX. We help customers with house removals, flat moves, man and van hire, packing and specialist furniture moves across all 32 boroughs.
Man & van pricing starts from £90 for the first two hours with a small van and driver, then £40/hr. With one helper it’s £110 for two hours then £65/hr, and a Luton with two helpers is £150 for two hours then £75/hr. Fuel, ULEZ, insurance, blankets and straps are included in the quote structure.
Yes. Bookings include Goods in Transit and Public Liability cover. Cover depends on the booked service, declared items and job details supplied before moving day.
WhatsApp is the fastest route for quotes and photos. You can also call, email info@alphamovers.co.uk, or use the contact page with postcodes, inventory and access notes.