Protection
What Customers Should Know
Eligibility, limits and exclusions must be confirmed for the booked service and declared items before moving day.
Ask for the current booking-specific cover summary if third-party property or access risk affects your move.
We ask for stairs, lift, parking and route details to reduce avoidable handling risk during the move.
Customers should report concerns quickly with photos, booking details and item notes to our support channels.
Before you book: request the current cover summary, declare high-value items, and keep the written quote details with your records.
Quote Process
Send the details once. We plan the move properly.
London moves fail when access is guessed. We check stairs, lifts, parking, item size, packing needs and timing before confirming the right van and crew.
- 1Send postcodes and photos
Share both addresses, floor levels and photos of large items via WhatsApp or email.
- 2Get a clear plan
We confirm crew, van, timing, protection and access requirements before booking.
- 3Move with less stress
The team arrives briefed, equipped and ready for your London property removals.
FAQ
Insurance Questions
Yes, all standard bookings include Goods in Transit coverage. Exclusions apply for owner-packed boxes, undeclared high-value items, or pre-existing damage. Request the policy summary before booking for full details.
Public Liability covers third-party property damage or bodily injury during the moving process. This is particularly important for commercial moves, apartments with strict building management access rules, or complex loading zones.
In the rare event of damage, please notify us within 24 hours of completion. Send clear photographs of the item, description of the damage, and your booking reference to info@alphamovers.co.uk so our team can review it immediately.