Protection
What Customers Should Know
£10k of cover is included on every booking. Declare high-value items so cover matches what is actually being moved.
Included alongside Goods in Transit on every booking, covering third-party property during loading, carrying and access.
We ask for stairs, lift, parking and route details to reduce avoidable handling risk during the move.
Customers should report concerns quickly with photos, booking details and item notes to our support channels.
Before you book: request the current cover summary, declare high-value items, and keep the written quote details with your records.
Quote Process
Send the details once. We plan the move properly.
London moves fail when access is guessed. We check stairs, lifts, parking, item size, packing needs and timing before confirming the right van and crew.
- 1Send postcodes and photos
Share both addresses, floor levels and photos of large items via WhatsApp or email.
- 2Get a clear plan
We confirm crew, van, timing, protection and access requirements before booking.
- 3Move with less stress
The team arrives briefed, equipped and ready for your London property removals.
FAQ
Insurance Questions
Yes. Every booking includes £10k of Goods in Transit cover, alongside Public Liability. Declare high-value or fragile items before moving day so cover matches what is actually being moved — WhatsApp us if you want the full policy wording.
Public Liability covers third-party property damage or bodily injury during the moving process. This is particularly important for commercial moves, apartments with strict building management access rules, or complex loading zones.
In the rare event of damage, please notify us within 24 hours of completion. Send clear photographs of the item, description of the damage, and your booking reference to info@alphamovers.co.uk so our team can review it immediately.