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How to Contact Alpha Movers: Phone, Email and Chat
A guided guide to reaching Alpha Movers: which channel to use for which question, what to have ready, and what to expect back.
Published 20 October 2026 · Updated 20 October 2026
Customers reach us in three ways: by phone, by email, and through Alfie, our chat assistant. Each one suits a different kind of question. Choosing the right one gets you a faster, clearer answer.
This guide tells you which channel to use, what to have ready before you call or write, and what happens after you get in touch.
Key takeaways
- Phone 07448 849354 for anything that needs an answer today. Open 8am to 10pm, seven days a week.
- Email info@alphamovers.co.uk for a written record. Put your AM reference in the subject line.
- Ask Alfie for prices and policy questions at any hour. He passes you to the office when a person must answer.
- Our office is at 779 Eastern Avenue, Ilford IG2 7RX. Please call before you visit.
Step 1: Choose the right channel
Pick the channel that matches your question before you start. It saves time for you and for us.
- Phone for anything urgent or time-sensitive: a job today, a late crew, or a change to your time slot.
- Email for anything that needs a written record: a change to a booking, photos of an item, or a question with several parts.
- Alfie for prices, service questions and policy questions, at any hour.
| Your question | Best channel | Why |
|---|---|---|
| A job today or tomorrow | Phone 07448 849354 | Fastest answer, crew can be planned on the spot |
| Change to a booking | Email or My bookings | Written record of the new slot |
| Price for a move | Ask Alfie | Starting price in minutes, at any hour |
| Damage or a complaint | Phone, then email | Call first, then send the photos and reference |
Step 2: Phone 07448 849354
Call 07448 849354. Our opening hours are 8am to 10pm, seven days a week, including bank holidays.
Before you call, have your AM reference to hand if you have one, your two postcodes, and the date of your move. That lets us find your job in the first few seconds.
What to expect on the call
A member of the office team answers and asks for your reference or your postcode. If your question needs a survey or a change to the crew, we tell you what happens next and when.
Step 3: Email info@alphamovers.co.uk
Write to info@alphamovers.co.uk. Put your reference in the subject line, for example “AM-123456 change of date”. In the body, give the change or the question in one short paragraph. Attach photos if they help.
Email is the best route when you want a record of what was asked and agreed. Keep the reply, because it is the written confirmation of the change.
Step 4: Ask Alfie
Press “Ask Alfie” on any page. Alfie answers questions about prices, services, policies and booking at any hour. For a question only the office can answer, such as an exact price for a large home, Alfie tells you and passes the question on.
Step 5: Visiting the office
Our office is at 779 Eastern Avenue, Ilford IG2 7RX. Please call 07448 849354 before you visit, so we can confirm someone is available to see you. We cover every part of London; see our Central London removals. To learn who we are and how we work, read about Alpha Movers.
Frequently asked questions
Our phone number is 07448 849354. Calls are answered by our office team between 8am and 10pm, seven days a week, including bank holidays.
Your booking reference and what the email is about, for example “AM-123456 change of date”. That lets us match the email to your job straight away.
Yes. We work across Central London every week. Our base is in Ilford, and travel into Central London is part of the price we quote, with no separate Central London surcharge.
Please call 07448 849354 first, so we can confirm someone is available to see you.
Email is answered by the office team during opening hours. For anything urgent on the day, call instead.
