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After You Book: What Happens Next and How to Track Your Booking
A guided walk from the moment you book to moving day: your confirmation email, the Request received status and how to track your booking.
Published 10 November 2026 · Updated 10 November 2026
The booking is only the start. Between the moment you press Confirm and the day the crew arrives, there are a few steps: an email, a status, a check by the office, and a few things for you to prepare.
This guide walks you through each of those steps so you always know where your booking stands.
Key takeaways
- You get a confirmation email with your AM-###### reference as soon as you book.
- Your booking shows “Request received” until the office has reviewed it.
- Track your booking at My bookings with the same email and six-digit code.
- For any change, call 07448 849354 or email info@alphamovers.co.uk with your reference.
Step 1: Read your confirmation email
As soon as you book, you get an email with your AM-###### reference, a summary of the job and a link to My bookings.
Save the email. Your reference is how we find your job, and the summary is the record of what you booked.
Step 2: Understand the status
When you book, the status is “Request received”. That means the request is in our system and the office has not yet confirmed the slot.
The office checks the property details, the access and the crew for your slot. For a list of what to prepare, see what to have ready before you call. If something needs a question answered, we call you on the number you gave.
| Stage | What it means | What you do |
|---|---|---|
| Request received | Booking is in our system | Nothing yet. Keep your reference |
| Office check | We check access and crew | Answer our call if we ring |
| Confirmed | Your slot is set | Prepare the items and parking |
Step 3: Track your booking
Open My bookings with your email and six-digit code. You see your reference, your status and the change link. You can copy your reference from the same page.
Copy your reference
The reference button on My bookings copies the code to your clipboard, so you can paste it into an email or a message straight away.
Step 4: Get ready before moving day
Check your items list and your parking. If the van needs a suspension, make sure it is arranged before the day. If you have not heard from us a day before your slot, call 07448 849354 to confirm the time.
Step 5: Ask a question
Call 07448 849354 between 8am and 10pm, seven days a week, or email info@alphamovers.co.uk with your reference in the subject line.
Frequently asked questions
Go to alphamovers.co.uk/my-bookings/ and enter your email. Sign in with the six-digit code. Your bookings are listed with their reference and status.
Your booking is in our system, and the office has not yet confirmed it. The office checks access, parking and crew availability, and calls you if anything needs confirming.
Not automatically. If you have not heard from us a day before your slot, call 07448 849354 to check your time.
Yes. Email info@alphamovers.co.uk with your reference and the extra detail. The office updates the booking and confirms.
