Ask Alfie
What Alfie Can and Cannot Do: An Honest Guide
A guided, honest look at what Alfie can do for your move, what he cannot do, and when you should speak to a person.
Published 6 November 2026 · Updated 6 November 2026
An AI assistant is only useful if you know where its limits are. Alfie is good at questions with fixed answers: prices from our rate card, our policies, and how booking works. He is not a surveyor, a driver or a claims handler.
This guide sets out what Alfie does well, what he cannot do, and the moments when you should speak to a person instead.
Key takeaways
- Alfie gives starting prices, explains services and policies, and starts bookings.
- Alfie cannot give a final price for a large home or an office. Those need a survey.
- Alfie does not take payment. We are paid by bank transfer after the job.
- For complaints, damage and same-day problems, call 07448 849354.
What Alfie does well
Alfie is quick on the questions that have fixed answers. Here is what to ask him.
- Starting prices from our rate card, as hourly quotes and price ranges.
- Our services, our cancellation policy, and how booking works step by step.
- Starting a booking and giving you an AM reference.
- Answers at any hour, including late evenings and weekends.
What Alfie cannot do
Some things need a person, and Alfie will tell you so.
- Give an exact price for a large home or an office. These need a survey first.
- Promise a crew for a particular slot. Our office confirms availability.
- Take payment. We are paid by bank transfer after the job is complete.
- Handle a damage claim or a complaint. The office handles those.
| Question | Who answers |
|---|---|
| What does a one-bed flat cost? | Alfie, from the rate card |
| Is my piano covered? | The office, after a conversation about the piano |
| The crew is late today | Phone 07448 849354 |
| Can I pay by card? | Alfie: bank transfer only, after the job |
When to speak to a person
Call 07448 849354 between 8am and 10pm, seven days a week, if your move includes a piano, a safe or heavy machinery, if you need building access arranged, or if something has gone wrong on the day.
Building access and managers
Many managed buildings want the removal company’s details before the day. Tell the office early, and ask the building manager what they need. The office can send the documents they ask for.
What happens to your chats
Your chats are saved to your email address. Our privacy policy explains what we keep and for how long, and how to ask us to remove a chat.
Frequently asked questions
No. Alfie is our AI assistant. He answers from our rate card, our policies and our booking rules, and he passes you to the office when a person needs to answer.
Chats are saved to your email so you can come back to them. Our privacy policy explains what we keep, for how long, and how to ask for it to be removed.
Treat it as a starting price from our published rates. We confirm the final figure after checking access and timing.
Yes, if you send them in the chat. They help the quote and the office. Do not send photos of passports, bank cards or other documents.
