Moving Guides
Our Cancellation and Change Policy, Explained Simply
A guided explanation of our cancellation and change policy: what is free, what is charged, and how to make a change.
Published 3 November 2026 · Updated 3 November 2026
Plans change. A flight moves, a completion date slips, a family member needs help. Our cancellation and change policy is designed so that you can change your plans without a surprise, while our crews and vans are protected for the people who keep their bookings.
This guide explains the 24-hour window, what is free, what can be charged, and how to make a change in the way that is quickest for you.
Key takeaways
- Free to cancel or change the date up to 24 hours before your start time.
- Inside 24 hours, up to 50% of the quoted price can apply.
- If the crew is on site and the job cannot go ahead, the two-hour minimum applies.
- Make a change from My bookings, or email info@alphamovers.co.uk with your AM reference.
Step 1: Know the 24-hour window
Your start time is the time slot on your booking. The 24-hour window counts back from that time. If you ask for a change while there is more than 24 hours left, it is free.
| When you ask for the change | What applies |
|---|---|
| Before 9am on Thursday | Free to change or cancel |
| After 9am on Thursday | Inside 24 hours, up to 50% of the quote can apply |
| Crew already on site on Friday | Two-hour minimum applies |
Step 2: Make a free change
Open My bookings, sign in with your email and code, and choose the change link. Or email info@alphamovers.co.uk with your AM reference and the new date you want.
Our office confirms the new slot. Keep the confirmation, because it is the written record of the change. Prices for each change are on our pricing page.
Step 3: Know what happens inside 24 hours
A change or cancellation inside 24 hours can be charged up to 50% of the quoted price. The van and crew time has been set aside for your job, and it is hard to offer that slot to another customer at short notice.
Call before you decide
If your situation has changed, call 07448 849354 as early as you can. We tell you the charge before you decide, so you are not guessing.
Step 4: When the crew is already on site
If the crew arrives and the job cannot go ahead, the two-hour minimum applies. Call 07448 849354 on the day, so we can plan the crew and tell you the charge.
Why we have this policy
Our crews and vans are booked for your slot. A late cancellation leaves a van and crew with no job, and that cost has to be covered. The same policy applies to everyone, so the people who keep their bookings are not paying for the people who cancel.
Frequently asked questions
Yes, if you ask more than 24 hours before your start time. Use My bookings, or email info@alphamovers.co.uk with your reference.
Inside 24 hours we can charge up to 50% of the quoted price, because the van and crew time has already been set aside for your job.
Yes. The same terms apply to bookings made on the website and in the Alfie chat.
Call 07448 849354 straight away. We tell you what happens with the booking and the time.
